Customer Testimonials
S&P Brisley continually endeavour to provide the very best in service and customer support and are proud to share some of the feedback we have received.
‘I cannot praise this company highly enough. They carried out the repair to my damaged car in very good time, keeping me informed every step of the way and were at all times friendly, polite and helpful.
I am very happy to recommend S&P Brisley without reservation.’
‘I was very impressed with the service I received. My car was restored to great condition, and I was notified about progress every step of the way. The accident did cause some disruption, due to it occurring in Scotland, but thank goodness the vehicle was recovered and fixed by S. P Bisley. I also appreciated the excellent liaison with Dover branch of Enterprise, and how easy it was to return the hire car at your premises. Many thanks for your excellent work, I would highly recommend your business to others.’
‘Dear Brisley Repair Team
Thank you for your excellent service, l will definitely give you 10/10.
The work you did was extremely thorough, carried out to a very high standard with no corners cut. Very professional work.
My car hasn’t been so clean for ages.
Thank you for using the door mirror selection switch, l have had my car for almost three years and I hadn’t noticed how to disable the automatic door mirrors. I wondered why the door mirrors weren’t closing when I locked the car after I collected it. It is a relief that they don’t keep opening and closing whenever you need to get something from the car.
I will leave an excellent review on Facebook.’
‘Excellent service
I award them a top mark of 10
Prompt response and pick up
I have been kept up to date with regular progress reports Polite and friendly staff who have been so very helpful Car returned to me ,washed and repaired faultless I have nothing negative to say, they have done everything expected of them in a pleasant and professional manner I would definitely use them again’
‘Good Morning,
I just wanted to let you know how pleased I am with the repair on my car.
Having only had the car for 6 weeks, I was not happy when someone crashed into it while parked.
The damage looked bad, especially when the wheels are the car would not turn, but the steering wheel did, and I thought the car would never be the same again.
However, from the moment the car was with SP Brisley, I was reassured that once assessed I would be kept informed of the progress.
Text communication was excellent, as was the ability to check progress online.
Any questions that I had via the telephone, were dealt with promptly and efficiently by Gemma, who is 1st class.
When I collected the car, I could not believe how good the car looked, it was like it had never had an accident.
First class repair and the car drives, as it did before.
I thoroughly recommend SP Brisley and although I hope I do not need them again, they would be my first choice, 10 out of 10, thank you.
Regards’
‘Dear Gemma
I have to say how impressed I was with the service from your garage. Your guys turned up so quickly with a courtesy car once I rang LV, they took my car away and the job done on my car was excellent
And you were so positive and helpful with all the arrangements. Many thanks to all of you. If I had been considering (which I am not) looking for a garage to replace my current garage, I would be knocking on your door. I shall certainly recommend you to anyone who asks me for options for their car
Kind regards’
‘Good Afternoon
I want to say a huge thank you to you for my recent experience with SP Brisley following a recent accident with my car.
Whilst it was not an experience I wanted, the journey through recovery and repair could not have been better.
The car was collected and a courtesy car delivered very quickly and professionally by Tony who explained exactly what would be happening.
I was kept informed when the car arrived at your workshop and regularly updated on progress.
I especially want to mention your employee Debbie who I spoke to on several occasions. She was polite courteous and professional every time and I felt my car was in safe hands.
The repaired car was delivered back to me ahead of the estimated date, and it was in perfect condition and repaired to a very high standard.
Thank you to everyone who made this difficult journey so much easier for me and I would recommend your company to anyone who is looking for a very professional and caring company to look after your car in the unfortunate event of an accident.
Thank you
Sincerely’
‘I have had to deal with S & P Brisley twice in the last few months due to separate insurance claims.
The process was made so much easier by the communication from them – Debbie in reception is wonderful, friendly and always happy to help. The allocation of a courtesy car was quick and they dropped it off and collected my car my work address, letting me know exactly when to expect them. Kev has done this both times and he is kind and helpful.
The text updates are really useful too, it meant I knew what was happening at every stage.
The car has come back immaculate both times, with excellent workmanship fixing the body work.
Thank you to all at S & P Brisley.’
‘Hi, Thank you so much for my bodywork repair. I’m so pleased with the end result. My car looks amazing. Every step of the way I’ve been informed about the complete repair. Debbie has been great as has everyone else. Many thanks to you all’
‘Thank you so much for looking after and repairing my pride and joy, you knew how much I wanted her back. You’ve kept me updated about everything, being able to check online the progress is really good. Thank you to Debbie who has phoned to check if everything is ok.
You fixed and turned my car round quickly. If I ever need to use you again I definitely will and thoroughly recommend yourselves.
Thank you to your repairers, mechanics and drivers too.
Thank you to the gentlemen drivers who collected her and the other who brought her back.
Thank you so much for everything I will be leaving you excellent reviews on Facebook, trust pilot etc.
You’ve made me and my dogs very happy.’
‘Hi. Many thanks for your superb service from first phone call after accident to collection and return of vehicle.
All your staff are very helpful and super friendly. Debbie was amazing as was the other lady who I can’t recall her name.
The communication brilliant, so nice to have this level of service available.
Many thanks’
‘Please find feedback below on your 10s ⭐️ service and repairs …..
Our insurers recommended SP Brisley to repair our car. I requested that our vehicle to be sent to Kia as I was sceptical. But our insurers assured me that SP Brisley was a recommended repair of Kia motor vehicles so I agreed to go ahead.
Our badly damaged Kia EV6 was collected efficiently and was loaded onto the vehicle with precision so as not to cause any further damage. I received regular updates from SP Brisley, keeping me fully informed of the progress and of any delays that occurred. I cannot fault the service given by SP Brisley and I am known for my high standards and attention to detail. Our car was returned in pristine condition, clean and smelling as fresh as the day we bought it, which was just a few months ago. I checked the vehicle meticulously and until today cannot find any fault. I would have no hesitation in recommending this company to repair any customers car and would like to thank everybody who assisted with repair and the efficient communications.
A big thank you to the whole team again taking the stress out of an extremely distressful situation.’
‘I’d like to take this opportunity to say Thank you so much for a 10/10 service I received from you .
You made the whole experience as less stressful as it could possibly have been .
From start to finish the communication was 1st class . The repair was done very quickly and to a very high standard . Everyone that I dealt with either on the phone or pick up / drop off vehicle was so helpful & friendly . I would definitely recommend you in the future .
Thank you so much’
‘I would like to thank everyone for the service I received from you regarding my car. Also for keeping me updated on the progress of the repairs and when I could expect to get my car back. I was impressed how the car looked immaculate and from the staff who picked my car up and to Tony who delivered it back, you were amazing and I thank you all not forgetting the ladies in the office.
Kind regards’
‘Hello
Thank you so very much for the wonderful job you’ve made of the insurance repair job to the reverse of the above car.
We’ve been so impressed with everything from day one when we brought the car in to be assessed for repair. You’ve kept us up dated with frequent reports of progress and in the end the job was completed three days prior to expected completion.
We would recommend your company to anyone requiring body work repairs.
Your staff are all most proficient and delightful to work with.
Thank you so much for everything.
With kindest regards and best wishes.’
Dear All
Thank you so much for the repair you have undertaken on my Mercedes. She is absolutely gleaming, thanks to the receptionist that kept me updated. The strippers, the painters and the refitters. And of course the drivers and the valeters. The drivers I must say, are an integral part of your business and they were amazing. Kev and Steve I think they were. Very polite, jovial, friendly and moat of all very efficient.
Thanks again
And please don’t take this the wrong way, I’d not like to take up any of your services again haha!
Regards’